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Frequently Asked Questions​

​よくある質問

  • postage
    ■ Free shipping nationwide (Okinawa and remote islands are shipped separately) For Okinawa and remote islands, 5,500 yen (tax included) will be charged per delivery unit.Estimated number of pieces is 1 piece for 2 pieces / 2 pieces for 4 pieces*However, since it varies depending on the size, there is also a product size that is one per bottle, so please contact us in advance.
  • Payment
    ■Credit card payment ■ bank transfer The payment is due 7 days. The customer is responsible for the bank transfer fee. Please pay from the account in the name of the person who placed the order. If payment is made in the name of someone other than the person who placed the order, we may not be able to confirm the payment. ■Pay-easy (deferred payment) Pay-easy will be due in 10 days. ■ convenience store payment The payment deadline for convenience store payments is 7 days. ■Smartphone payment LINEPay PayPay When accessing from a smartphone (1) If you select a payment method on your smartphone, the payment procedure screen will automatically appear. Example) PayPay payment screen When accessing from a PC ①After selecting a payment method, a QR code will be displayed. ②By reading the QR code with a smartphone that has the corresponding payment app installed, the payment procedure screen will be displayed. Example) Merpay QR code screen
  • delivery
    ■Shipper Items will be delivered by either Sagawa Express or Yamato Transport. After shipment, we will send a "shipment completion email" to your registered email address. Please check the delivery company and the inquiry slip number. *Delivery company cannot be specified *Only large tires (BADAK X-TREME 37×11.50-17) are Seino Transportation. Specify delivery time Please enter the desired date and time in the remarks column. *In some areas and circumstances, delivery may not be possible on the specified date or time. *Delivery may be delayed due to unavoidable circumstances such as natural disasters or traffic, or due to the delivery area. Please contact the shipping company directly regarding the status of your package after it has been shipped. ■We do not accept international shipments. We support domestic shipments only Please note that if the storage period is exceeded and the item is returned due to the customer's circumstances, such as the customer's absence or refusal to receive the item, it will be treated as a cancellation. In addition, if you wish to resend the item, the re-shipping fee will be borne by the customer.
  • deadline
    ■Delivery Days If your order and payment is completed by 13:30, it will be shipped the same day on weekdays (Monday-Friday) excluding Saturdays, Sundays, and holidays. ■Delivery Days Because the shipping source and shipping company differ depending on the product size Please note that delivery times may vary depending on the region. Delivery may be delayed due to weather conditions, traffic conditions, and circumstances of the shipping company. Please contact the shipping company directly regarding the status of your package after it has been shipped. ■Reserved product We have been selling pre-orders so far, but we have stopped accepting pre-orders and orders from June 2020. From now on, we will start selling the products after they arrive at our warehouse.
  • store pick up
    *As of May 31, 2020 Due to the closure of the Sapporo store, it is no longer possible to receive in store. In addition, we do not receive products only (without work) at the relocation office and exchange work shops.
  • stock
    Although we are fully committed to inventory management, we also operate multiple Internet sales stores Because our inventory is constantly changing, it is rare that we are out of stock even if we can place an order. In that case, we apologize for the inconvenience, but please understand that we will cancel your reservation.
  • receipt
    If you wish, we will issue it. Please fill in the remarks column on the cart screen when ordering. We will send it together with the product. If the orderer's name and the receipt address are different, please select "receipt request with ○○○○ (address)".If you write to us, we will respond, so please let us know. *We do not accept reissuance or double issuance of receipts.
  • Cancellation/Return/Exchange
    Items for which payment has been completed by 1:30 p.m. will be shipped on the same day. For cancellations, returns, and exchanges after shipment, please check the following.■If there is a defective product or an incorrectly sent productAfter confirming that the product is defective or incorrectly sent, we will replace or refund the product.For products that are in stock, we will bear the product price, shipping fee, and handling fee, and will responsibly send it to you as soon as possible.Please note that if the exchange product is sold out, it will be refunded. Defective product exchanges and incorrect product delivery exchanges will be accepted within 20 days from the product arrival date. Please refrain from returning or exchanging items due to customer reasons such as ordering mistakes. ■Customer-initiated exchanges/returnsIf the product has no damage, damage, failure, etc., and the customer wants to return the product,10% cancellation fee, round-trip shipping fee, and transfer fee are the responsibility of the customer.Please note that the transfer fee in the event of a refund will be borne by the customer.Please note that we cannot accept exchanges or returns after the product has been used.If you wish to return or exchange an item, please check the above precautions and Please contact us by phone or email within 14 days after you receive the product.Please note that we may not be able to accept returns or exchanges after 14 days from the arrival of the product. Please note that if the storage period is exceeded and the item is returned due to the customer's circumstances, such as the customer's absence or refusal to receive the item, it will be treated as a cancellation. In addition, if you wish to resend, the re-shipping fee will be borne by the customer. ■ Cancellation of tire and wheel productsRegarding the order of the wheel, because it is a product ordered from the manufacturer,In principle, we cannot accept cancellations after receiving an order confirmation email.Please note that a cancellation fee of 15% will be charged if the reservation is canceled due to personal reasons. *We cannot accept returns or refunds for products that have been assembled, etc., so please be sure to check the product before ordering. . If you wish to cancel due to unavoidable circumstances, a cancellation fee of 15%, round-trip shipping fee, and transfer fee will be charged.We ask for your understanding in advance that this will be the responsibility of the customer. ​
  • Refunds at Convenience Stores and Pay Easy Payments
    If you want to cancel (refund) a transaction completed at a convenience store or Pay Easy, Refund will be made to bank account *We need to ask you for bank account information that can be transferred. (Account Name (Kana)/Bank Name/Branch Number/Account Type/Account Number) ■If there is a defective product or an incorrect product in the product before use After confirming that the product is defective or incorrectly sent, we will replace or refund the product.We will responsibly promptly refund the product price and the payment fee to the designated bank account at our company's expense. ■Customer-initiated exchanges/returnsIf the product is not damaged, damaged, or broken, and the refund is due to the customer's convenience, such as an order mistake,10% cancellation fee, round-trip shipping fee, and transfer fee are the responsibility of the customer.
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